Our contact
Address:
Puidu 2, Tartu 50411
Phone: +372 7 385 999
+372 7 385 989
Fax: + 372 7 385 998
E-mail: info@kodumaja.ee
Key customers of KM Element OÜ and Kodumajatehase AS, companies of Kodumaja, in all Kodumaja markets are:
In this cooperation Kodumaja acts, as a rule, as one of the principal subcontractors, taking responsibility for most aspects of building above the foundations.
In regard to this, Kodumaja expects from its customers the following:
performance of the general contractor’s functions (coordination of all subcontractors' work, fulfilment of formalities in local authorities including obtaining building permits and permits for use, etc.);
Subject to agreement, Kodumaja companies may assume a higher degree of responsibility, including responsibility as the main contractor for the construction work pertaining to the superstructure of a building.
Homebuyers (private customers) in Norway, Sweden, Denmark and Finland are Kodumaja customers indirectly, i.e. through local real estate developers and general contracting and construction project management companies. As a rule, homebuyers (private customers) may be direct customers of Kodumaja's Estonian companies only in Estonia. Read more in For private customers.
Since Kodumaja AS is a holding company that neither produces nor builds by itself, contracts for production and construction with customers are entered into by subsidiaries of Kodumaja AS that bear full responsibility for the performance of all the obligations under a contract.
We call the most important process in the house manufacturing factories of Kodumaja (KM Element OÜ, Kodumajatehase AS) the core process. During this process Kodumaja fulfils its contract with a customer according to an agreed price, quality and deadline.
The input of the core process for us is: A customer who wants to build.
As an output of the core process, we set ourselves the following goal: A satisfied customer who recommends Kodumaja to his friends and associates also after the end of a warranty period.
The work organisation in Kodumaja is based upon the principle of project management for the whole duration of the core process. Each customer's construction idea and contract with them are processed as an independent project with three major stages:
At the different stages of the core process there is one specific responsible person in Kodumaja for each project, who is simultaneously a contact person for the customer in Kodumaja. Responsible persons at the different stages of the core process are:
Smooth cooperation, mutual fulfilment of agreements and close communication between the parties to the contract are important to achieve an end result satisfactory to both parties. Therefore, it is important for the customer as well to assign a responsible contact person from his part to take care of cooperation on the customer's side and ensure precise fulfilment of the customer's obligations under the contract.
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